Terms of service

1. General Provisions

1.1 These Terms of Service define the rules for using the SportaLab.com website and the provision of intermediary services in purchasing goods from abroad.

1.2 Intermediary:
Cocomero
Skorupki 102/30, 85-156 Bydgoszcz, Poland
NIP: 5542877883
REGON: 529823048

1.3 By using the website or placing an order, the Customer accepts these Terms of Service.

1.4 The website enables the Customer to use an intermediary service consisting of organizing the purchase and delivery of Goods from foreign suppliers.

2. Definitions

Customer – a natural person, legal entity, or organizational unit using the services of the Intermediary.

Intermediary – Cocomero providing intermediary services in the purchase of Goods from foreign suppliers.

Goods – products offered by foreign manufacturers or suppliers whose purchase and shipment are organized by the Intermediary on behalf of the Customer.

Intermediary Agreement – an agreement concluded between the Customer and the Intermediary at the moment the order is placed and confirmed.

Importer – the Customer importing the Goods on their own behalf.

3. Rules for Using the Website

3.1 The Customer uses the website for private purposes or for business purposes (B2B), with full awareness that the Intermediary acts solely as an intermediary.

3.2 The Customer declares that they have full legal capacity and are authorized to enter into agreements.

3.3 The Customer undertakes to provide accurate information necessary for the fulfillment of the order.

4. Intermediary Service and Import of Goods

4.1 The Intermediary is not the seller of the Goods. The Intermediary provides a service consisting of organizing the purchase of the Goods from a foreign supplier and their delivery to the Customer.

4.2 The Customer acknowledges that the Goods may be shipped directly from suppliers located outside the European Union.

4.3 In connection with the above, the Customer acts as the importer of the Goods within the meaning of customs and tax regulations applicable in the country of delivery.

4.4 The Customer is responsible for all charges related to the import of the Goods, including in particular:

  • import VAT,
  • customs duties,
  • carrier handling fees,
  • other charges resulting from the regulations of the country of delivery.

4.5 The price displayed on the website includes VAT applicable to the intermediary service provided by the Intermediary. The price does not include import VAT or customs duties that may be charged in the country of delivery.

4.6 The final amount of import charges may differ from earlier estimates and depends on the regulations applicable in the country of delivery.

4.7 The Intermediary is not a party to customs proceedings and is not responsible for:

  • decisions of customs authorities,
  • inspection or detention of shipments,
  • delays resulting from customs procedures.

4.8 The Customer may be asked by the carrier to grant authorization to perform customs clearance on their behalf.

5. Orders

5.1 Orders are placed through the website.

5.2 The Intermediary Agreement is concluded at the moment the order is confirmed by the Intermediary.

5.3 The Intermediary reserves the right to refuse order fulfillment in the event of:

  • unavailability of the Goods,
  • logistical issues,
  • technical errors on the website.

6. Prices and Payments

6.1 The price of the intermediary service displayed on the website includes VAT.

6.2 The price does not include import-related costs borne by the Customer, including in particular:

  • customs duties,
  • import VAT,
  • carrier administrative fees.

6.3 Payment is made using the payment methods indicated on the website.

6.4 Prices presented on the website may be displayed in different currencies depending on the Customer’s location or website settings.

6.5 Payment may be processed by the payment provider in the currency selected by the Customer or in the Intermediary’s settlement currency.

6.6 In the event of payment in a currency different from the Customer’s account currency, the bank or payment provider may apply its own exchange rate and charge additional fees in accordance with its own regulations.

7. Delivery

7.1 The Goods are shipped directly by a foreign supplier or a logistics partner.

7.2 The standard delivery time is usually 2–7 business days, but in some cases it may take up to 30 days.

7.3 The risk of accidental loss or damage to the Goods passes to the Customer at the moment the Goods are physically delivered to the Customer.

7.4 If the Customer fails to collect the shipment due to reasons attributable to the Customer, the Intermediary may charge the Customer additional logistical costs.

7.5 In the case of international deliveries, delivery times may be extended due to circumstances beyond the Intermediary’s control, particularly customs procedures, border inspections, or import formalities applicable in the country of delivery.

8. Withdrawal from the Agreement (Consumer Right)

8.1 A Customer who is a consumer has the right to withdraw from the agreement within 30 days of receiving the Goods.

8.2 In order to return the Goods, the Customer should contact the Intermediary’s customer support to obtain the return address.

8.3 The cost of returning the Goods shall be borne by the Customer unless agreed otherwise.

8.4 Refunds will be issued within 30 days of receiving the returned Goods.

9. Complaints and Defective Goods

9.1 Complaints must be submitted via email together with photo and video documentation.

9.2 If the complaint is accepted, the Intermediary may:

  • organize a replacement of the Goods,
  • issue a refund for the price of the Goods.

9.3 The Intermediary is not responsible for:

  • damage occurring after the Goods have been received by the Customer,
  • damage occurring during transport for which the carrier is responsible.

9.4 The Customer is required to first contact the Intermediary in order to resolve any issue related to the order.

9.5 If a dispute is opened with a payment provider or financial institution without prior contact with the Intermediary, the Intermediary reserves the right to provide the payment provider with full transaction documentation and correspondence related to the order.

10. Personal Data Protection

10.1 The Customer agrees to the processing of personal data in accordance with the Privacy Policy.

10.2 Personal data is processed solely for the purpose of order fulfillment and communication with the Customer.

11. Intellectual Property

11.1 All materials available on the website are protected by copyright law.

11.2 Copying or using materials without the Intermediary’s consent is prohibited.

12. Force Majeure

12.1 The Intermediary shall not be liable for failure or delay in the performance of services resulting from force majeure, including in particular:

  • natural disasters,
  • strikes,
  • acts of war or armed conflicts,
  • decisions of governmental authorities,
  • actions of carriers or logistics operators.

13. Final Provisions

13.1 These Terms of Service enter into force on the date of publication on the website.

13.2 The Intermediary reserves the right to amend these Terms of Service. Changes do not affect orders placed before the changes come into force.

13.3 In matters not regulated by these Terms of Service, the provisions of Polish law shall apply.

13.4 This provision does not deprive consumers of the protection granted to them by mandatory provisions of the law of the country of their habitual residence.

13.5 Any disputes arising from the agreement shall be resolved by the competent courts in accordance with applicable law.