Frequently Asked Questions
When can I expect my order?
Order processing usually takes 1–2 business days (Monday to Saturday).
Orders placed after 10:00 PM are processed the next day.
The average delivery time within United Kingdom is 4–8 business days (Monday–Saturday).
My estimated delivery time has passed – where is my order?
Orders usually arrive within the estimated timeframe; however, delays may occasionally occur due to circumstances beyond our control.
If 3 additional days have passed since the expected delivery date, please contact us at: info@sportalab.com.
What are the shipping costs?
At Vauza, we always offer free shipping – regardless of the order value.
What should I do if some items are missing from my package?
Some orders may be shipped in separate packages due to weight limitations or different suppliers.
If you ordered multiple items, they may arrive at different times.
Don’t worry — the remaining items usually arrive within 1–3 days.
What should I do if the delivered product is damaged?
If your order arrives damaged, please contact us immediately at info@sportalab.com.
What should I do if I received the wrong product or the size doesn’t fit?
Please contact our customer support team first at info@vauza.com.
Contact Information
Store name: SportaLab.com
Address: ul. Skorupki 102/30, 85-156 Bydgoszcz, Poland
Phone: +48 733 285 906
Email: info@sportalab.com
Business Hours
Monday – Friday: 09:00 AM – 05:00 PM
Saturday – Sunday: Closed
We will do our best to respond to your message within 24 hours.